Our insurance

Purchase insurance directly after your purchase through our partner insurer Protegeclic

Protege Clic

Purchase an insurance through our partner insurer Protegeclic® for 179,95€ per year.

What protects the insurance?

 Theft

Loss of the LUTECE as well as fixed parts attached to the LUTECE (eg Handlebars, display ... except saddle and seatpost) following theft, burglary or robbery committed with violence.

 Vandalism

Damage to LUTECE and fixed attachments to the bike due to vandalism

 Extended warranty

After the expiry of the legal warranty period of 24 months. Damage to the engine and electronic equipment

Conditions

You have 14 days to insure your LUTECE from the date of purchase, delay beyond the VAE is no longer fully considered new and a waiting period applies. (see CGA).

To benefit from your insurance cover please note that it is necessary to attach your LUTECE to a fixed point with a VdS A + or B + approved padlock.

The invoice for the purchase of your padlock will also be requested in case of claim. (Check the security level of your lock with our customer service or Protègeclic directly).

Please note that cosmetic damages that do not affect the functioning of your LUTECE are not covered by Protegeclic insurance. Just like tire wear and brake pad

Claim

In case of claim you are in charge of reporting the problem immediately online to Protect Occurrence, no later than 7 days after the finding of the incident.

To declare your claim, simply log on to www.protegeclic.fr/claims with your certificate number and PIN code.

FREE DELIVERY

Free delivery in France & Belgium within 4 days

PREMIUM SERVICE

Comprehensive assistance before and after the purchase

SECURE PAYMENT
LUTECE - Paiement sécurisé